Resilient Minds Limited ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
By using our website or services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Personal Information
When you contact us through our website, we may collect:
- Name
- Email address
- Organization name (optional)
- Message content
- Timestamp of submission
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on pages
- Referring website
- Date and time of visit
How We Use Your Information
We use the information we collect for the following purposes:
- Communication: To respond to your inquiries and provide customer support
- Service Delivery: To provide, maintain, and improve our services
- Analytics: To understand how visitors use our website and improve user experience
- Security: To detect, prevent, and address technical issues and fraudulent activity
- Legal Compliance: To comply with applicable laws and regulations
Data Storage and Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Secure Storage: Your data is stored in Google Cloud Firestore with enterprise-grade security and encryption
Access Controls: Only authorized personnel have access to personal information
Data Encryption: Data is encrypted in transit and at rest
Regular Audits: We regularly review our security practices and update them as needed
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party service providers who assist in operating our website and services (e.g., Google Cloud Platform, SendGrid for email)
- Legal Requirements: When required by law or to protect our rights, property, or safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly consent to sharing your information
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Objection: Object to processing of your personal information
- Portability: Request transfer of your information to another service
- Withdraw Consent: Withdraw consent for data processing at any time
To exercise any of these rights, please contact us at contact@resilientmindsmatter.com
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Contact form submissions are typically retained for up to 2 years for business communication purposes, after which they are securely deleted.
Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete such information.
International Data Transfers
Your information may be transferred to and maintained on servers located outside of your country where data protection laws may differ. By using our services, you consent to the transfer of your information to these locations. We take appropriate measures to ensure your data is treated securely and in accordance with this Privacy Policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes are effective when posted on this page.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
GDPR & UK GDPR Compliance
For users in the European Economic Area (EEA) and United Kingdom, we comply with the General Data Protection Regulation (GDPR) and UK GDPR. Our legal basis for processing your personal data includes:
- •Consent: When you provide explicit consent for specific processing activities
- •Contract: When processing is necessary to fulfill our contractual obligations
- •Legitimate Interests: When we have a legitimate business interest
- •Legal Obligation: When required by law